Privacy Policy
1. Data Controller
- The personal data controller is the business entity Artur Mendela GainFPS, NIP (Tax ID): 6282294552, REGON: 527729055, address: ul. Kopalniana 10/14, 32-540 Trzebinia, Poland.
2. Contact
- For matters related to personal data processing, please contact us exclusively via e-mail at: [email protected].
3. When do we process data
- You create an account on the Website.
- You purchase a service, book an appointment, or use the User Panel.
- We perform a remote optimization service (AnyDesk + communication on Discord).
- You use technical support after the service (mainly via Discord).
- You place an order for the computer assembly service (including shipping).
- You contact us (contact form, e-mail).
- You visit the website (cookies/analytics/marketing).
- You use anti-spam protection features, in particular Google reCAPTCHA.
4. What data do we process
- Account and User Panel: e-mail, password (in a secured form), first and last name, phone number, country and time zone, Discord nick.
- Orders and remote service execution: service status, appointment date, service/package name, language, order connection, client data related to the service (e-mail, name, phone), AnyDesk data provided by the user.
- Payments and transactions: transaction data (amount, currency, date, payment and order identifiers) and payment status.
- Invoices: private individual (first and last name and address), company (NIP, name, address, EU VAT). Invoice data can be saved in the account.
- Computer assembly / shipping: first and last name, delivery address, e-mail, phone number, tracking number. The assembled computer is shipped via a shipping intermediary (Furgonetka.pl).
- Data collected automatically (cookies/pixels): IP address, cookie identifiers, device/browser identifiers, website events.
- Auxiliary materials (screenshots): taken occasionally for analysis or documentation purposes (e.g., BIOS/UEFI settings), unpublished, stored securely, and deleted no later than after 360 days.
5. Is providing data mandatory
- Providing data is voluntary, but in practice necessary to: create an account, securely and efficiently perform the service, and issue an invoice.
- Data required by law (e.g., tax law) must be processed to the extent specified by the regulations.
6. Data source
- You provide the data directly to us (e.g., during registration, purchase, entering invoice details, or contact).
- Technical and statistical data may be collected automatically by cookies/pixels — according to your consent settings in the cookie banner.
- We receive payment statuses and transaction identifiers from the payment operator (Stripe).
7. Purposes and legal bases for processing
- Account creation and User Panel operation - basis: performance of a contract / actions prior to entering into a contract.
- Conclusion and performance of a contract (purchase, appointment booking, service execution, technical support) - basis: performance of a contract.
- Organizational contact (e-mail/SMS) related to the service - basis: performance of a contract and our legitimate interest (efficient service and security).
- Payments (Stripe) and settlements - basis: performance of a contract.
- Invoicing, accounting, tax obligations - basis: legal obligation.
- Complaints, claims, defense against claims - basis: legitimate interest.
- Analytics and marketing (GA4, Meta Pixel, TikTok Pixel) - basis: consent to cookies/tracking technologies.
- Securing forms and the website against bots, spam, abuse, and fraud attempts using Google reCAPTCHA. Legal basis: our legitimate interest in ensuring the security of the Website, preventing abuse, and protecting against spam and unauthorised traffic.
8. Data recipients
- Infrastructure and security providers (e.g., Cloudflare).
- Payment provider (e.g., Stripe).
- Providers of analytical and marketing tools (e.g., Google/Meta/TikTok).
- E-mail and SMS service providers.
- Communication and remote access providers (e.g., Discord/AnyDesk).
- Shipping intermediaries and carriers (e.g., Furgonetka.pl).
- Entities providing accounting/legal services.
- Public authorities - when required by law.
9. Social media
- We maintain profiles on social media (Facebook, Instagram, TikTok, YouTube).
- If you contact us via social media, we may process data visible on your profile and the content of the correspondence — solely to answer your inquiry.
- Formal matters, including complaints, GDPR requests, and contract withdrawal, are handled exclusively via e-mail: [email protected].
- Social media platform providers are independent data controllers. Their data processing rules arise from their own privacy policies.
10. Data transfer outside the EEA
- Some providers may process data outside the European Economic Area (EEA).
- In such cases, appropriate safeguards are implemented, including Standard Contractual Clauses (SCC). Information on these safeguards is available upon request.
11. How long do we keep the data
- Account and profile data - until the account is deleted by the user.
- Billing data and invoices - for the period required by tax/accounting regulations (generally 5 years).
- Correspondence (e-mail/Discord/SMS) - for the duration of the account and service support, as well as for the time needed to establish, pursue, or defend claims.
- Cookies/analytics/marketing - according to cookie tool settings and until consent is withdrawn.
- Deleting the account in the Panel results in immediate access deactivation. The process of full deletion/pseudonymization of data in systems and backups may take up to 90 days.
12. Call recording and training materials
- As a rule, we do not record remote sessions or conversations.
- If we exceptionally record a fragment of a conversation for training and quality purposes, we inform you before the recording begins.
- Recordings are not published, access is restricted solely to authorized personnel, and they are deleted no later than after 360 days.
13. Your rights
- You have the right to: access your data, rectify, delete, restrict processing, and request data portability.
- You have the right to object to processing based on legitimate interests and to withdraw consent at any time (if processing is based on it).
- You have the right to lodge a complaint with the supervisory authority (PUODO in Poland).
- Requests regarding personal data are processed via contact at: [email protected]. We respond without undue delay, no later than within 1 month.
15. Automated decision making and profiling
- We do not make decisions affecting users that produce legal effects solely on an automated basis (including profiling).
- We may use marketing tools to display tailored ads and measure campaign effectiveness - exclusively after you consent to marketing cookies.
16. Data security
- We apply technical and organizational measures appropriate to the risk (including access control, infrastructure security, spam protection).
- Remote access to the computer is carried out exclusively with the user's consent and to the extent necessary to perform the service.
- We do not browse the user's private files beyond what is necessary to perform the service. The user can terminate the remote session at any time.
17. Rules regarding minors
- The Website is intended for persons who are at least 16 years old.
- Persons under 16 years of age may use the Website exclusively through a parent or legal guardian (in particular regarding granting consents).
18. Privacy policy changes
- The policy may be updated in the event of changes in Website features, providers, or legal regulations.
- The current version is published on gainfps.com.
Privacy Policy
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